Position Description
Position Title: Network Administrator
Reports to: Director of Innovative Technology
Date Created: 11/30/2019
FLSA status: Exempt Pay
Classification: Manager 2
Summary:
The primary purpose of this position is to administer all aspects of the Authority’s network infrastructure,
residential wireless networks and VoIP telephony system by installing, configuring, managing, and
troubleshooting current systems. The incumbent leads the planning and implementation of projects for
new systems and technologies, as well as the network-related Help Log functions for the Authority. The
incumbent also provides day-to-day technical supervision for lower-level department staff.
All activities must support the San Antonio Housing Authority’s (SAHA’s) mission, strategic goals, and
objectives, while producing results that accomplish the goals of the Department of Innovative Technology.
Essential Duties and Responsibilities:
The position duties and responsibilities listed below describe the general nature and scope of work. Other
responsibilities, duties, and skills may be required and assigned, as needed.
▪ Monitors network performance, administering all LAN, WAN, SD-WAN, Wi-Fi related hardware,
including servers, network switches, routers, firewalls, IPS, content filters,, access points,
wireless controllers, VPN Concentrators, cabling structure, and utilization tools;
▪ Supports and verifies the availability of all fax, elevator, pool lines, VoIPtelephony systems, dial
plans, IVRs, call queues, call rules and routes..
▪ Designs large scale public WiFi networks, cloud and virtualization environments; assesses
existing infrastructure and incorporates new technology in order to optimize network
performance..
▪ Executes all network changes within approved change management window, using IT change
management procedures to ensure team communication and documentation.
▪ Develops and maintains appropriate documentation related to network licensing deadlines,
systems administration, maintenance, implementations and security certificate licensing.
▪ Secures the network by managing and updating IPS, wildfire, network based antivirus, hardening
devices and administering knowbe4 cyber security awareness software.
▪ Designs, installs, configures, and repairs, Digital Signage network, public wi-fi peripherals,
Network Security Card and Badge equipment, doors, cameras, and audiovisual hardware and
software.
▪ Provided guidance, mentorship and OJT training to network staff in maintaining the Authority’s
LAN, WAN, Wi-Fi, telecommunications, mobile devices, computers, printers, and servers;
ensures network support for the Authority’s residential wireless network of 50 community rooms
and configures VPN network appliances at remote sites to ensure connectivity to key production
systems; including vendors needing access to our internal systems.
▪ Oversees the resolution of network performance issues; provides bandwidth usage; creates
graphical reports to resolve network problems.
▪ Responsible for the administrative functions of the Authority’s Ring Central Cloud Voip
Communication and Collaboration; processes user provisioning and deprovisioning as well as
produces reports for analytics; ensures that correct permissions are applied to Voip system.
▪ Develops network onboarding and offboarding procedures for all users entering and exiting the
Authority. Assist in administering onboarding training and presentations.
▪ Completes the required training through CBT Nuggets and other relevant training platforms.
▪ Leads the installation, development, and maintenance of the Authority’s networks; ensures the
daily production (‘Help Log’) issues related to networks, Ring Central, mobile devices, Wi-Fi,
audio visual, web content filtering, internet access, or cabling requests are resolved within the 48
hour to deliver IT required Quality Service (QS).
▪ Manages cellular plans through providers management portal and ensures all devices are
deployed through mobile device management systems.
▪ Keeps Security “Top of MInd: Maintains data security and information confidentiality in
accordance with legal requirements; protects our WAN and all its appliances by applying patches
and updates in a timely manner to ensure optimum protection of our network infrastructure and in
defense of the perimeter.
▪ Performs other duties as assigned.
Behavioral Competencies:
This position requires the incumbent to exhibit the following behavioral skills:
Leadership: Provides direction to people and/or projects by clearly and effectively setting course of action
for the department, staff, and tasks; manages the planning, execution, and achievement of department
goals by providing regular communication to staff and stakeholders
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to
achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure;
and persists despite obstacles and opposition
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers;
identifies, understands monitors and measures the needs of both internal and external customers; talks
and acts with customers in mind; and recognizes working colleagues as customers
Effective Communication: Ensures important information is passed to those who need to know; conveys
necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys
understanding of, the comments and questions of others; and listens effectively
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself
personally responsible for one’s own work; and does fair share of work. Complies with procedures and
understands the importance of maintaining and managing confidential and proprietary information.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’
views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team
above own interests; supports everyone’s efforts to succeed; attends, supports, and participates in all
team building exercises and events
Continuous Improvement and Innovation: Seeks the continuous improvement of technological business
processes and services; explores out-of-the-box methods and is open to experimenting with new ideas;
uses data, knowledge, and strategic decision-making to generate new and innovative solutions
Education and Experience:
Required:
● Bachelor’s Degree in information technology, computer science, or related field
● 4 years of progressively responsible experience in network, telephony, electronic, or computer
management.
● An equivalent combination of education and experience may be considered.
● Must have the ability to learn and use cloud applications such as the Google GSuite applications
to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and
Slides. Understanding document sharing and collaboration in the cloud. Experience and
proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to:
One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.
● Successful completion of a criminal history background check, education, and work history
verification, and drug screening test.
Preferred:
● Ability to learn cloud technologies such as LucidChart for diagram , workflow and chart drawing.
Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network
(VPN) access to connect to internal business systems.
License and Certifications:
● Texas Class “C” driver’s license and be insurable by SAHA’s liability and fleet insurance carrier.
● Must have the ability to earn certifications as required by assigned tasks.
● CCNA Certification
Technical Skill:
To perform this job successfully, the employee should have:
● Strong skills in VPN technologies, Content Filters, Anti-Virus, Anti-Spam software, Google GSuite
Apps, Cisco ios, Palo Alto PAN_OS and network monitoring software. Strong and demonstrated
understanding of project management phases, techniques, and tools is required. Must have the
ability to learn other computer network skills and software programs as relevant to Network
Administration appliances and configuration syntax as required by assigned tasks.
● Knowledge to Cloud Platforms Technologies as they relate to Network Administration
● Knowledge of coaxial, fiber and copper cabling
● Knowledge of IPS/IDS, DHCP and DNS.
● Knowledge of Palo Alto firewalls
● Knowledge of Meraki firewalls and access points
● Knowledge of Cisco switches and routers
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position.
Daily movements include sitting; standing; operating computers and other office equipment; moving about
the office; and attending onsite and offsite meetings. The employee must be able to communicate via
email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
● Physical requirements include occasional lifting/carrying of 5-10 pounds.
● Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to
operate a computer keyboard and basic office equipment.
● Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential
functions. Working conditions are primarily inside an office environment.
Office environment The noise level in the work environment is usually moderate
High level of interaction with external/internal clients
May be required to work at different properties or sites for interim periods to
support business needs
Outside environment Subject to environmental elements when conducting visits to various sites or
participating in outside events.
